Most online merchants spend hours and hours of hard work marketing their products and getting their customers to buy these online – and when that finally happens, it feels like all the hard work has paid off. And it has – but beware – make a hash of that all important customer order, and there goes all your hard work down the drain in less than a New York minute.
We know how it feels to literally watch the fruits of your hard work disappear before your very eyes, all because of a minor error while processing your customer’s order. And that is exactly where 24×7 BPO Services order processing services come in. We take care of the often onerous, but vitally important task of processing your customer’s orders. We have a team dedicated solely to online order processing. Our order processing specialists meticulously and carefully check and validate EACH and EVERY component of the customer’s order before processing it, thus ensuring you have a hassle free sales experience – and many more repeat customers!
24×7 BPO Services has been providing customer order processing services for over 9+ years now, and we have served clients from myriad verticals such as electronics, medical equipment, automobiles/bikes, luxury watches, apparel and many more. We are especially skilled at eCommerce order processing; and have experience working with all the latest storefronts such as Magento, MIVA Merchant, osCommerce, BigCommerce, Yahoo stores, Monster commerce, Zen cart and more, together with all the happening and jam-packed marketplaces, viz., Amazon, eBay, Buy.com, Sears, etc.
- Cost Benefits: Outsourcing order processing services can be extremely beneficial to your organization, not just in terms of effort and manpower (that can be better utilized elsewhere), but also in terms of cost – you will likely experience a 60-70% savings in your operational costs by outsourcing your online store order processing requirements to us!
- Bulk Order Processing: We can help you with Bulk Order or Batch Processing – enabling you to process high volume orders at once. This primarily includes creating a batch, processing credit card payments, processing returns, creating shipping labels, printing orders, etc.
- Minor Edits: We change and revise information as required (changing SKU’s, quantities, descriptions, cost, etc.). We add and delete line items, as and when, required.
- Software Expertise: We have expertise using various software that allow us to track ALL your orders (from multiple websites) in ONE single interface. We are especially proficient at working with Stone Edge Order Management software.
- Customer Database Management: We offer you the ability to manage your customer data effectively to ensure increased revenue, increased productivity across departments, and better customer relationships.
- Payment Processing: We process your customer’s payment quickly and efficiently. This includes processing credit card information, generating invoices and more.
- Shipping Management: We check and validate all billing and shipping addresses entered in order to avoid confusion later. We also process all other shipment details such as shipment method, preferred shipment carrier, dispatch schedule, mode of transportation, etc.
- Order Tracking/Order Status Reporting: We will assist you with tracking your orders right up to the customer’s doorstep. We will obtain tracking numbers and track your products online. We have experience shipping with most of the major shippers such as Fed-Ex, UPS, USPS, DHL, BlueDart, and so forth.
- Return Order Management: We will help you process returns from your customers without delay in order to ensure that your customers stay satisfied!
- Inventory Management: We allow you to stay in complete control of your product inventory by keeping you up to date on product quantity, available stock, and other details.
- Confidentiality Guaranteed: We are as committed to protecting your privacy and integrity of your confidential information as you are. We realize that order processing involves a LOT of sensitive information (such as customer address, telephone numbers, credit card numbers, etc.), and we make sure that all information processed by us is kept strictly confidential and used purely for the purposes for processing your order efficiently. We do not share your data with others without prior permission, and will NEVER ever sell, or otherwise share your personal contact information with any third party.
We understand that it can be hard to choose the right provider when outsourcing order processing services, and we attempt to make the process as easy as we can for you. We would love to offer you a FREE TRIAL of our eCommerce order management and order tracking services before you commit to a long term relationship with us. Contact us, and never worry about having to process your orders yourself again!